Returns

Understandably, due to the personalized nature of our products, we are unable to offer refunds/exchanges. We will, however, gladly replace any product that arrives damaged or defective (not including personalization). Claims for damaged merchandise must be made via email or telephone within seven days of receipt of item. Customer, at our discretion, may be required to send photos of product, or, return product so we may verify damage. Return shipping cost is at the expense of the buyer and may not be reimbursed by Lasting Impressions.

Shipping Policy

At Lasting Impressions, we make every effort to ship your product within 1-3 business days. Many factors can effect this including timely response to email questions regarding your personalization requirements. PLEASE NOTE: During the Christmas holiday, processing times are doubled. All shipping is through the U.S. Postal Service or United Parcel Service.
We cannot guarantee when an order will arrive. Consider any shipping or transit time displayed on www.impressionslast.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

PLEASE NOTE: Shipping times shown for USPS or UPS are an estimate from the US Postal Service or United Parcel Service and are NOT guaranteed. If you need your gift by a specific date, you must select EXPRESS MAIL for USPS, or, for UPS: Next Day Air, 2nd Day Air, or 3 Day Select for the shipping method as these are the only services that can guarantee a specific delivery date. These time specific transit times, though guaranteed, are for TRANSIT TIMES ONLY and do not account for the time it takes to process and ship your order (guarantee applies to shipping cost ONLY!). PLEASE NOTE: Shipping time guarantees are NOT HONORED by the carriers when adverse weather conditions exist and therefore are not guaranteed by Lasting Impressions.

Lasting Impressions reserves the right to change your selected shipping method if such change provides better or faster service, or in the case of PO box, Rural Route or APO/FPO addresses at no additional cost to you.

International Shipping:

Lasting Impressions ships internationally with the exception of knives and Zippo lighters. Transit times can vary greatly when shipping internationally. Many factors can influence transit times including customs in the receiving country. Please allow up to 30 days for your item(s) to arrive.