Returns

Understandably, due to the personalized nature of our products, we are unable to offer refunds/exchanges. We will, however, gladly replace any product that arrives damaged or defective (not including personalization). Claims for damaged merchandise must be made via email or telephone within seven days of receipt of item. Customer, at our discretion, may be required to send photos of product, or, return product so we may verify damage. Return shipping cost is at the expense of the buyer and may not be reimbursed by Lasting Impressions.

Shipping Policy

At Lasting Impressions, we make every effort to ship your product within 48-72 hours. Many factors can effect this including timely response to email questions regarding your personalization requirements All shipping is through the U.S. Postal Service.
We cannot guarantee when an order will arrive. Consider any shipping or transit time displayed on www.impressionslast.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

PLEASE NOTE: Shipping times shown are an estimate from the US Postal Service and are NOT guaranteed. If you need your gift by a specific date, you must select EXPRESS MAIL for the shipping method as this is the only service that can guarantee a specific delivery date. Express mail transit times, though guaranteed, are for TRANSIT TIMES ONLY and do not account for the time it takes to process and ship your order.