Shipping and Returns


Understandably, due to the personalized nature of our products, we are unable to offer refunds/exchanges. We will, however, gladly replace any product that arrives damaged or defective (not including personalization). Claims for damaged merchandise must be made via email or telephone within seven days of receipt of item. Customer, at our discretion, may be required to send photos of product, or, return product so we may verify damage. Return shipping cost is at the expense of the buyer and may not be reimbursed by Lasting Impressions. A 25% restocking fee will be charged for cancellations or returns (at the expense of the buyer) for products that are not personalized. In the case of cancellation, the restocking fee will be assessed on products we purchased for the purpose of filling the order, not products that were already in inventory.

Shipping Policy

At Lasting Impressions, we make every effort to ship your order within 1-3 business days. Many factors can effect this including timely response to email questions regarding your personalization requirements.

If a product is out-of-stock, we will notify you by email of the estimated delay.

Orders are processed in the order in which they are received, no exceptions and regardless of shipping method. Overnight shipping DOES NOT MEAN you will receive your item next day. Please be sure to anticipate our processing time when selecting a shipping method. Our current processing time will be presented to you at checkout, and our estimated delivery dates take our processing time into account.

PLEASE NOTE: During the Christmas holiday, processing times are increased. Be sure to check our current processing time statement at checkout AND the estimated delivery dates for guidance when selecting a shipping method.

All shipping is through the U.S. Postal Service or UPS. We do not accept third party shipping including using customer accounts to ship to the customer or another recipient on the customer's behalf.

We cannot guarantee when an order will arrive. Consider any shipping or transit times, or estimated delivery dates, displayed on or other parties as an estimate only. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

PLEASE NOTE: Shipping times shown for USPS or UPS are an estimate from the respective carrier and are NOT guaranteed. Delivery by a specific date is NOT guaranteed. To better the chances of on-time delivery, you should select a time guaranteed service for shipping (UPS: Next Day Air, 2nd Day Air, or 3 Day Select) and have accounted for our processing time plus the elected shipping service. Time specific transit times are for TRANSIT TIMES ONLY and do not account for the time it takes to process and ship your order (time guarantee applies to shipping cost ONLY!). PLEASE NOTE: Shipping time guarantees are NOT HONORED by the carriers when adverse weather conditions exist, OR DURING THE CHRISTMAS HOLIDAY SEASON, and therefore are not honored by Lasting Impressions.

Lasting Impressions reserves the right to change your selected shipping method if such change provides better or faster service, or in the case of PO box, Rural Route or APO/FPO addresses at no additional cost to you.